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Analytics Tab Features

           Our Analytics Tab provides detailed data visualizations to help you understand call patterns and AI receptionist performance. These insights are invaluable for businesses looking to optimize their operations and enhance customer service.

Key Features

 

  1. Busiest Hours Each Day (Past 7 Days)
  • Heat map displaying call volume by hour for each day of the week
  • Pinpoint your busiest hours to optimize staffing and resources
  • Helps in planning breaks, scheduling meetings, and ensuring peak coverage
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  1. Overall Call Logs
  • Bar graph showing call volume by month over years
  • Track long-term call trends and seasonal patterns
  • Invaluable for long-term business planning and resource allocation
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  1. Call Duration Frequency Distribution
  • Graph displaying the frequency of calls by duration
  • Understand typical call lengths and identify outliers
  • Useful for training purposes and setting appropriate call duration limits
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  1. Text Logs
  • Line graph showing text message volume over time
  • Monitor usage of text-based communication features
  • Helps in understanding customer preferences for communication channels
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  1. Link Trackings
  • Data on link clicks from text messages sent by your AI receptionist
  • Measure engagement with your text-based communications
  • Valuable for refining your messaging strategy and improving click-through rates

Additional Features

  • Date range selection for customized analysis
  • Download options: SVG, PNG, and CSV for each graph
  • “Load More” functionality for detailed data exploration

Benefits

This comprehensive suite of analytics tools helps you:
  • Optimize your AI receptionist settings
  • Improve customer service
  • Make data-driven decisions about your communication strategies
By leveraging these insights, you can:
  • Streamline operations
  • Reduce costs
  • Enhance customer satisfaction
The ability to visualize and analyze your communication data empowers you to:
  • Stay ahead of trends
  • Respond proactively to changes in call patterns
  • Continuously refine your business processes for maximum efficiency and effectiveness
‍ This comprehensive suite of analytics tools helps you optimize your AI receptionist settings, improve customer service, and make data-driven decisions about your communication strategies. By leveraging these insights, you can streamline operations, reduce costs, and enhance customer satisfaction. The ability to visualize and analyse your communication data empowers you to stay ahead of trends, respond proactively to changes in call patterns, and continuously refine your business processes for maximum efficiency and effectiveness.