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Privacy Policy

CALL MAVEN, INC. PRIVACY POLICY

Effective Date: June 10, 2024

1. Introduction and Scope

This Privacy Policy (“Policy”) is issued by Call Maven, Inc. (“Call Maven,” “we,” “us,” or “our”), headquartered in Atlanta, Georgia, USA. This Policy governs how we collect, use, process, store, share, and protect information—including personal data—from users (“you” or “your”) of our website (www.callmaven.ai), our AI-powered phone receptionist platform, and any other services we offer (collectively, the “Services”).

By accessing or using our Services, you agree to the terms outlined in this Policy. This Policy is part of and subject to our Terms and Conditions.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal data:

  • Identifiers: Name, email, phone number, account credentials, IP address

  • Transactional Data: Purchase and usage records

  • Audio/Visual Data: Call recordings, voicemails, chat transcripts

  • Employment Info: Business name, job title, or related metadata

2.2 Usage Data

We automatically collect analytics about how you interact with our Services, including:

  • Site traffic, navigation behavior, and device/browser information

  • Call logs, durations, text logs, and interaction timestamps

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to personalize and optimize your experience. Types of cookies include:

  • Session Cookies: To operate core functions

  • Preference Cookies: To remember user settings

  • Security Cookies: For protection against unauthorized use

  • Advertising Cookies: To deliver relevant promotions

2.4 Location Data

With your permission, we may access your device’s location to personalize Services. You can manage this access via your device settings.

3. How We Use Your Information

3.1 Primary Purposes

We use your data to:

  • Deliver, maintain, and improve our Services

  • Personalize your experience

  • Communicate updates and support

  • Manage your account and transactions

  • Detect abuse or fraud and ensure system integrity

3.2 Secondary Purposes

We also use your data to:

  • Train and improve AI models

  • Analyze trends and improve business strategy

  • Create anonymized data sets for internal research and insights

4. Sharing Your Information

4.1 No Sale of Personal Data

Call Maven does not sell, rent, or trade your personal information for monetary gain.

4.2 Service Providers

We may share your data with vetted third-party vendors who support:

  • Hosting, infrastructure, and technical services

  • Customer support and communication

  • Data analytics and product development

They only receive the data needed to perform their role and are contractually bound to safeguard it.

4.3 Legal Disclosures

We may share your information if required to:

  • Comply with legal processes

  • Investigate misuse or security threats

  • Protect our rights, users, or the public

4.4 Business Transfers

In the event of a merger, sale, or acquisition, your data may be transferred to the new entity. We’ll notify you if this occurs.

5. Data Retention and Security

5.1 Retention

We retain your personal data as long as necessary to fulfill the purposes outlined in this Policy, or as required by law.

5.2 Protection Measures

We implement technical and organizational measures to protect your information. While no system is 100% secure, we take reasonable steps to safeguard your data from unauthorized access, loss, or misuse.

6. Your Rights

6.1 Data Access and Control

Depending on your jurisdiction, you may have the right to:

  • Access or correct your data

  • Delete certain personal data

  • Object to specific uses of your data

  • Request data portability

You can submit any such request by contacting us (see Section 13).

6.2 Opt-Out

To stop receiving promotional messages, use the “unsubscribe” link in any email or contact us directly.

7. International Data Transfers

Your data may be processed in locations outside your home country, including in the United States. By using our Services, you consent to this transfer and processing.

8. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect data from anyone under 13. If you believe a child has provided us data, contact us immediately for removal.

9. Updates to This Privacy Policy

We may revise this Policy from time to time. When changes are made, we’ll post the updated Policy on our website with a new effective date. Continued use of the Services after changes are posted constitutes your acceptance of the updated Policy.

10. Your Rights Under Global Privacy Laws

10.1 General Data Protection Regulation (GDPR)

If you’re in the EU/EEA, you have additional rights under GDPR, including:

  • The right to be informed, access, correct, delete, or restrict use of your personal data

  • The right to object to certain data uses

  • The right to data portability and to withdraw consent at any time

10.2 U.S. State Privacy Laws (e.g., CCPA)

If you’re a resident of a U.S. state with active consumer privacy laws (e.g., California), you may request to:

  • Know what personal information we collect

  • Request deletion of personal information (subject to exceptions)

  • Opt out of any data-sharing defined as “sales” under state law
    We do not “sell” your data in the conventional sense, and only share it with service providers as described.

11. Third-Party Tools & Providers

11.1 Analytics

We may use analytics providers including:

  • Google Analytics

  • Mixpanel

  • PostHog

  • Segment

These tools help us understand usage and improve user experience.

11.2 Development and Hosting

Third-party infrastructure partners (e.g., AWS, GitHub) may access your data only to deliver the platform reliably.

12. Payments

If you purchase Services through our platform, payments are processed by third-party providers (e.g., Stripe). We do not store or manage your credit card details. These providers are subject to their own privacy policies.

13. Contact Information

Questions or concerns about your privacy?

Call Maven, Inc.
1700 Northside Drive NW, Suite A7-616
Atlanta, GA 30318
Email: support@callmaven.ai

14. Governing Law

This Policy is governed by the laws of the State of Georgia, without regard to conflict of laws. Any disputes shall be resolved in the courts of Fulton County, Georgia.